Policies

Policies

BOOKING
To book an event at The Cultch please contact us at:
604-251-1766 x 107 or rentals@thecultch.com

NON REFUNDABLE RENTAL DEPOSIT
A non-refundable deposit is due upon the signing of your contract. For one day events the deposit is 100% of the rental fee. For multi-day events a 50% deposit is required. All labour costs and additional charges are handled in your final settlement.

INSURANCE
A certificate of public liability and property damage insurance for a minimum of $2 million of coverage per event, with the Vancouver East Cultural Centre as the additional named insured, is mandatory when renting at The Cultch. This is to be submitted to the rentals manager in advance of the event but no later than the week before your load in day. Insurance may be purchased through a company of your choice or a list of insurance brokers can be provided to you.

BOX OFFICE/TICKETING
Renters are required to setup their tickets through The Cultch’s box office. Please contact the rentals manager for information. Renting companies will have their tickets sold in person at The Cultch box office (1895 Venables Street), over the phone (604-251-1363) and online (tickets.thecultch.com). Sales reports are sent on a weekly basis to renting companies.

A one time $50 box office setup fee is charged on all rentals for the creation and setup of your event in The Cultch’s box office system. Additional fees may apply to more complex setups. The Cultch adds a per ticket service charge to your ticket price. In the Historic and York Theatres the service charge is $5 + GST. In the Culture Lab the service charge is $3 + GST. A 3% administrative fee is charged on all credit card sales and a 1% administrative fee is charged on all debit card sales.

SOCAN / Re:SOUND
All musical events or those that make use of pre-recorded music will be charged SOCAN and/or Re: Sound fees. Socan fees are the greater of $35 or 3% of total sales per performance for popular music or 1.6% of sales for classical music, net of GST and The Cultch service charge. Socan fees will be deducted from your box office receipts on your final settlement unless otherwise arranged.

MERCHANDISE SALES
All merchandise sales are subject to a 10% commission. Renters are responsible for providing The Cultch with an accurate product count before and after each show along with a written record of sales. The Cultch does not provide sales staff or a cash float.

CONCESSIONS & RECEPTIONS
The Cultch has two bars that can be opened for your event. The hourly cost of $22/hr per bartender will apply and will be added to your final settlement. When a minimum amount of sales are earned, the hourly fee for the bartender is waived. The Cultch holds exclusive rights to the sale or provision of food and beverages. Last call for alcoholic beverages is 11:45pm and receptions may not continue after 1:00am.

YOUTH INITIATIVE PROGRAM
The Cultch has undertaken a Youth Initiative Program which includes an affordable ticket program for young people in Vancouver.  This program is a result of the recognition that the arts in general, and The Cultch in particular must develop new strategies in order to address the needs of the younger generation of audiences (12-19yrs).  We sincerely believe that, as a community arts centre, we must do more to accommodate young people.

The Cultch Youth Pass is distributed to youth between the ages of 12 and 19 through high schools, community centres and youth organizations upon request.  The pass will enable students to buy at-door tickets to performances at The Cultch for just $5.00.  The $5.00 charge will cover The Cultch’s box office service charges.  From the presenter’s perspective, the Youth Pass tickets are essentially complimentary rush tickets.

How The Cultch Youth Pass Works:
1. Two (2) tickets are held at every performance at The Cultch for Youth Pass Holders.  This means that even at sold-out shows, tickets will be available for Youth Pass holders.
2. Youth present their student ID at the box office on the afternoon/night of the performance.  The pass cannot be used for advance ticket purchases.  These tickets are sold on a first-come, first-served basis starting 1hr before Showtime.
3. Once all tickets are sold to Youth Pass holders, any additional pass holders will have the opportunity to purchase any unsold tickets immediately prior to the commencement of the performance at the $5.00 rate.  There is no limit to the number of students who can attend a performance as long as tickets are still available; however in these instances people buying tickets at full price will always take priority.

MARKETING SUPPORT
The Cultch includes a limited amount of marketing support in its rental fees. All rental events are listed on The Cultch’s ticketing website along with a show image and company logo. Rental events are also included in our event calendar on thecultch.com, appear on our home page under upcoming events as their event draws near and listed in our monthly electronic newsletter.

WHEELCHAIR ACCESS
All performance venues are wheelchair accessible for patrons. The Historic Theatre and the Culture Lab are wheelchair accessible for performers.