Safety Measures

How can we help?

We are thrilled to welcome you back to our spaces! Our safety procedures are located in the right hand menu. We ask that you are kind to your fellow patrons, staff and volunteers as we navigate these changing restrictions. 

Have any immediate questions or concerns? Email boxoffice@thecultch.com or give us a call at 604-251-1363. We’d be happy to hear from you!

Our goal is to be as flexible as possible in order to provide you with the assurance to make ticket purchases with confidence. If you have any questions, please call our Box Office at 604-251-1363.

  • If your performance is cancelled, we will exchange your ticket to the digital version of your performance if a digital version is available. If there is a price difference between tickets or there is no digital version available, at your request we can provide a tax receipt, credit on account, gift certificate, or refund.
  • If any member of your party is in quarantine or isolation, or has come in close contact with someone with COVID-19, are experiencing any symptoms of COVID-19 or have tested positive for COVID-19, please do not come to the theatre. If you cannot visit the theatre for any of the above reasons, we are offering flexible ticket exchanges.  
  • A $6 per ticket exchange fee is applied to all single ticket exchanges. If you are a subscriber, you can enjoy free ticket exchanges to any performance within the run of a show, a $3 per ticket exchange fee will apply to exchanging your subscription ticket to another show entirely.

As per the  provincial health officer, event attendees are no longer required to provide proof of vaccination. 

We recommend that all attendees wear a mask except when actively eating or drinking. Masks will be available upon request should you need one. Please ask our front of house staff for assistance.

Capacity is at 100% for all Cultch performances and rentals. 

Our concessions are now open for everyone’s enjoyment. You are welcome to take your beverages and snacks inside the theatre but we recommend that you wear your mask when you are not actively consuming snacks and beverages.

Rental presentation shows will have the bar open at their discretion. Please contact our box office if you have any questions or concerns at boxoffice@thecultch.com

Have any immediate questions or concerns?