FAQ

How can we help?

Tickets

All ticket sales at The Cultch are final. If you wish to exchange a ticket before the scheduled performance you can do so by contacting the box office. Subscribers receive free and flexible ticket exchanges.exchanges within the same show. You may exchange to a different show for a $3.00 per ticket fee. 

Just give us a call and we can print out replacements for you!

Tickets can be exchanged for a $6.00 exchange fee per ticket. To exchange, please call the box office at 604.251.1363 at least 24 hours prior to your show to be booked into another performance. All exchanges are subject to availability. Consider becoming a Cultch Subscriber for the best prices and free and flexible ticket exchanges! Visit thecultch.com for more information about our Choose 2 or Full 5 subscription packages!
A Talkback is an informal post-show discussion that takes place on select dates. After the show, members of the cast and crew will be present to answer audience questions and facilitate a conversation. This is an opportunity to find out more about the production’s creation process and dive deeper into the themes and concepts that are explored. For talkback performances and dates please visit www.thecultch.com or call our box office at 604.251.1363.

A Preview is a performance of a show that precedes an official Opening Night. It is a regular performance of the show that is being monitored by the creative team for final touches prior to the official Opening.

We suggest buying a gift certificate.  Your gift receiver will be able to purchase their desired package and manage their purchase with their own account. 

You can reset your password by clicking the forget password button on the login page. A temporary password will be sent to your email. You will need to use that temporary password to log in. You will then be prompted to select a new password. Your account will lock automatically after 6 tries. If you are locked out please email our box office at boxoffice@thecultch.com and one of our agents will be happy to help!

General Online Ticket

A solo party ticket is for one person to view an online on demand performance. 

A bubble ticket is valid for two people to view the online on demand performance.

Yes. As we continue to face a decrease in Box Office revenues this season—income we rely on to put on our shows—every ticket purchased is an investment in The Cultch, our diverse, innovative program, our artists, and our community.

We ask that you only share the link with as many people you have purchased tickets for. 

Yes! Our shows can be viewed from anywhere in the world. We’ve had viewers tuning in from as far away as Japan and Australia! 

No apps are needed to access the online performances.You just need access to an internet browser on a laptop, desktop computer, smartphone, tablet, or TV. You’ll need a good internet connection, preferably via a cable, but WiFi or 4G  also works well.

The majority of our shows are streamed on Vimeo. Post-show talkbacks or gatherings are primarily hosted on Zoom or Gather.Town.

Your link will be sent to you in the form of a performance reminder email that will be sent out the day before your scheduled performance date. Your watch link can also be found on your ticket confirmation or PDF print-at-home ticket. 

We suggest that you refresh your browser by clicking the circular arrow at the top of your screen.
Here are a couple other things you can try:

  • Try checking your internet connection.
  • If you are on a wireless device, look to see if you have any other apps running in the background and try closing them. 

If you are having trouble with your livestream, please email The Cultch Box Office for support: boxoffice@thecultch.com

Yes, if you have a smart TV that supports screen mirroring from your wireless device, you should be able to cast the show to your TV. We have two videos on our performance reminders that provide instructions on how to connect various devices to your TV.

If you have an Apple TV, you should be able to mirror your Apple wireless device (MacBook, iPhone, iPad, etc.) to your Apple TV. If you have ChromeCast, you’ll need to make sure you open the link in a Google browser.  You will also need to ensure that both your wireless device and your Apple TV/ChromeCast are connected to the same wireless network. 

Select show and performances dates will have captions available and we are also exploring ASL interpretation for certain shows. Please check the Accessibility tab on each show page for details and dates. 

Please check the Accessibility tab on each show page for details and dates of in-person performances that offer VocalEye, Closed Captioning, ASL, and Relaxed options. 

Attending a performance

The Cultch operates three theatre spaces: The Culture Lab, Historic Theatre and York Theatre. Be sure to check your ticket to see where your performance is taking place!

The Culture Lab and the Historic Theatre are located at 1895 Venables Street at the corner of Venables Street and Victoria Street. The York Theatre is located just a few blocks away at 639 Commercial Drive at the corner of East Georgia Street and Commercial Drive.

We can never guarantee that latecomers will be admitted. Please arrive at least 15 minutes prior to show time to guarantee seating!

Yes. However, we have only a limited number of mobility seats available. Please call The Cultch Box Office in advance at 604.251.1363 to reserve those seats. 

You can visit www.thecultch.com for more information, or contact us directly by phone: 604.251.1363 or email: boxoffice@thecultch.com