ticket policies

Tickets and ticket packages may be purchased online through our website, by calling our box office during operating hours or in person at our venue box offices prior to performances.

By purchasing a ticket, you are agreeing to follow the venue and event policies of The Cultch. Ticket prices are subject to change and refunds will not be issued if a price is changed.

All patrons, regardless of age, require a ticket for entry. Most Cultch Presentations are not specifically for young audiences and if you are uncertain whether a show will be appropriate for children, please contact the box office for more content details.

Only tickets purchased through The Cultch’s box offices are considered valid. We strongly discourage patrons from purchasing tickets from any other sellers, as we cannot guarantee their validity. Tickets purchased through alternate sources are not eligible for exchanges or returns.

Ticket Exchanges

If you have tickets to a Cultch Presentation in the 25/26 Season and need to exchange your tickets, please call the Box Office at least 48 hours in advance of your scheduled performance.  Tickets may be exchanged for an alternate performance and there may be a price difference to pay. Ticket Package holders enjoy unlimited complimentary exchanges for a new performance date in the same series by giving us at least 48 hours notice.

If your tickets are to a Rental Event, exchanges are made at the discretion of the renter.

Exchanges are subject to availability, a $6 + GST exchange fee and any increases in ticket price.

Please do not attend if you are feeling unwell. Instead, please contact Box Office before your scheduled performance for options; we cannot exchange your tickets once the performance has passed.

Missed Performance

Tickets are non-refundable and credit for missed performances cannot be issued.

If you are unable to attend your performance, you may give your physical tickets to a friend or family. If you have e-tickets, you can forward the pdf to your friend alternately if your tickets were to be picked up at the venue, please call or email [email protected] in advance to let us know who will be claiming your tickets.

Ticket holders to a Cultch Presentation in the 25/26 Season may request a tax receipt for value of their unused ticket by returning them to the box office 48 hours prior to your performance (minimum value is $25).

Refunds

All tickets are non-refundable.

FAQ

Can I get a refund for an unused ticket?

All ticket sales at The Cultch are final. If you wish to exchange a ticket before the scheduled performance you can do so by contacting the box office. Exchanges for single ticket purchases are subject to availability and a $6 exchange fee. 

Subscribers receive free and flexible ticket exchanges within the same show. You may exchange to a different show for a $3.00 per ticket fee. 

What if I can’t attend a performance that I have booked?
You can exchange your ticket by contacting the Box Office at least 48 hours in advance of your scheduled performance. Exchanges are subject to availability, price differences and exchange fees. 
 
You may gift your ticket to a friend or family. If you have an e-ticket, forward the ticket pdf and email. If you selected Will Call pick up, contact our Box Office in advance with your order number and let us know who will be claiming your ticket.
What is a Talkback?
A Talkback is an informal post-show discussion with artists from the show. Members of the cast and crew gather onstage to give insight about the creative process, themes and other interesting tidbits. Open to all audience members.
 
*Talkbacks are listed in Showtimes and are not available for every production..
What is a Preview?
A Preview is a public performance that takes place before the Opening Night. It is a regular performance that is monitored by the creative team for final touches and adjustments.
What are Pay What You Choose Shows?
On Pay What You Choose (PWYC) show dates, patrons choose the amount they’d like to pay.
 
*PWYC shows are not available for every production.
What does partial or obstructed view mean?
Some seats in the Historic and York Theatre may have an incomplete view of the entire stage because of the seat position (below stage level), stage design or a physical obstruction such as a railing, overhang or pole.
 
These seats are marked with an italicized i. If you hover your mouse over the symbol, a short explanation appears. Reach out to our Box Office to learn more about specific partial and obstructed view seat information.
Help! I can't find my tickets!
You can access e-tickets online by logging into your Cultch account on our website. You can also email Box Office who will resend them.
 
Alternately, visit the Will Call window when arriving at the theatre and we will reprint your tickets.
Oh no! I lost my physical tickets!
Call 604 251 1363 or email Box Office and we can print out replacements for pick up on your way into the theatre.
I want to buy a gift ticket/subscription. What is the best way to do that?
We suggest buying a gift certificate, either online or by calling the Box Office at 604 251 1363. Gift certificates may be purchased in any denomination and allow recipients to choose their desired package and shows.

How can we help?

CONTACT BOX OFFICE