ticket policies
Tickets and ticket packages may be purchased online through our website, by calling our box office during operating hours or in person at our venue box offices prior to performances.
By purchasing a ticket, you are agreeing to follow the venue and event policies of The Cultch. Ticket prices are subject to change and refunds will not be issued if a price is changed.
All patrons, regardless of age, require a ticket for entry. Most Cultch Presentations are not specifically for young audiences and if you are uncertain whether a show will be appropriate for children, please contact the box office for more content details.
Ticket Exchanges
If you have tickets to a Cultch Presentation in the 25/26 Season and need to exchange your tickets, please call the Box Office at least 48 hours in advance of your scheduled performance. Tickets may be exchanged for an alternate performance and there may be a price difference to pay. Ticket Package holders enjoy unlimited complimentary exchanges for a new performance date in the same series by giving us at least 48 hours notice.
If your tickets are to a Rental Event, exchanges are made at the discretion of the renter.
Exchanges are subject to availability, a $6 + GST exchange fee and any increases in ticket price.
Please do not attend if you are feeling unwell. Instead, please contact Box Office before your scheduled performance for options; we cannot exchange your tickets once the performance has passed.
Missed Performance
Tickets are non-refundable and credit for missed performances cannot be issued.
If you are unable to attend your performance, you may give your physical tickets to a friend or family. If you have e-tickets, you can forward the pdf to your friend alternately if your tickets were to be picked up at the venue, please call or email [email protected] in advance to let us know who will be claiming your tickets.
Ticket holders to a Cultch Presentation in the 25/26 Season may request a tax receipt for value of their unused ticket by returning them to the box office 48 hours prior to your performance (minimum value is $25).
Refunds
All tickets are non-refundable.